Corporations must realize that business etiquette skills affect profit and client retention. Your clients recognize your good manners and your poor manners whether you are the person answering the telephone or the CEO. When you invest in a training session with Business Etiquette Institute, you are making a good business decision.

Edward B. Wile, Senior Vice President - Investments UBS Financial Services, Inc. shares:

My team displays much more confidence dealing with our clients because Margie Kelly spent two hours with us at table. Margie conducted a dining tutorial for my team prior to our hosting one hundred clients at a luncheon and family forum. Even I realized that I didn’t know what I didn’t know! Margie updated our business etiquette skills and made us feel comfortable while we learned what’s appropriate today. At the event we could pay more attention to business because we weren’t worried about which bread plate to use. The BMW tip stays with you. I believe Margie’s best advice was be polite and gracious to the wait staff….And watch your clients’ interactions with them as well. You’ll learn a lot.