You must be able to communicate appropriately within the business arena or you are dead in the water. Writing business letters requires time, effort and knowledge of the rules or correspondence. A well written thank you note should be sent after being interviewed for a position, after being entertained, after being referred for business and after receiving a gift. Margie Kelly guides you through the proper wording, paper and even ink choices to make your correspondence memorable and correct.

Electronic correspondence has become the preferred method of communication in today’s business arena. Are you aware of proper e-mail etiquette?

All telephone calls, whether business or social, should be handled with accuracy, a good attitude and in a timely manner. Know that telephone contact is many times the critical first blush with potential clients. Is your staff trained to field calls properly? Cellular telephone calls and conference calls have their own set of rules. Haven’t you been forced to hear personal and sometimes gruesome details because some rude person is shouting into their cell phone in your space?